Cancellation / Refund Policy

Return & Refund Policy:

We have a 3 Day Return policy, which means you have 3 Days from the date of delivery to register an order return. Return window will be automatically closed after 3 days.

  • Mail us within 7 working days (zavianstore04.com) along with your order id & reason of return.
  • Unboxing video is mandatory.
  • We dont cover the return shipp fee and customer has to bear the return shipping fee as the shipping fee is already covered by our end.

Note:

1. Damage & Missing Product: We follow a 3-layer checking process to avoid any damage or misses from our end.  Return can take place if the customer receives the product in a damaged condition and reports the same within 7 days of receiving their order, provided that you must have proof of an unboxing video clearly showing the damage in the product. Breach of this section will lead to rejection of the return/exchange request. 

In case a user buys multiple products, only the damaged product will be accepted.

You will receive store credit for the price of the damaged item(s) within 7 days after the product is received by us.

  1. Kindly ensure the video is clear and the damaged/defective/missing part of the jewelery is highlighted in zoom.
  2. You must send us a video of the original labels and tags intact box.If the video is not shared as per the mentioned details we will be not able to cater any further request.
  3. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

 2. Dislike: In case of dislike of any product upon delivery within 7 days of delivery. One can mail us.  Please note that the shipping charges of Rs 60 will be deducted by us. You can mail us at zavianstore04gmail.com.

You will receive the amount within 7 days after the product is received by us, provided that the product is not used and is in good condition. Upon Rejection of the same voucher won't be initiated. 

  • Once you have mailed the return request.
  • We may request you to return the product via an alternate courier service

 

3. Return and exchange will be processed at the order level, not on a product-by-product basis. We no longer accommodate requests for return and exchange on a product-by-product basis.

4. Any single jewellery in a combo/ gift box cannot be replaced or returned.

5. Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.

Cancellation Policy:

Considering operational challenges, We do not have order cancellations. Request customers to avoid impulsive orders.